Thank you for shopping with IceMachines! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please review the following guidelines to understand how we handle returns and refunds.

Returns

We accept returns on most products within 30 days of your purchase. If you are not satisfied with your item, you may return it for a refund or exchange under the following conditions:

• Return Period: Items must be returned within 30 days of the delivery date.
• Condition: Products must be unused, undamaged, and in their original packaging with all accessories, manuals, and any promotional items included.
• Non-Returnable Items: Some products, such as custom-made or special-order items, may not be eligible for return. These exceptions will be clearly stated on the product page at the time of purchase.
• Return Process: To initiate a return, please contact our customer service team at contact@icemachines.shop or call us at +1 804-541-2011 to receive a return authorization and shipping instructions.

Refunds

Once we receive your returned item and confirm that it meets our return policy guidelines, we will process your refund. Please allow up to 7-10 business days for your refund to appear on your original payment method.

• Refund Method: Refunds will be issued to the original payment method used at checkout.
• Processing Time: After receiving and inspecting the returned item, we will process your refund. Please note that it may take several business days for your bank or credit card company to post the refund to your account.
• Restocking Fee: In some cases, a restocking fee may apply for returns. This will be clearly outlined when you contact our customer service team to initiate the return.

Exchanges

If you would like to exchange a product for a different model, color, or size, please follow the return process outlined above, and once your return is processed, we will send you the replacement item. If there is a price difference, we will charge or credit you accordingly.

Shipping Costs for Returns

• Free Shipping Returns: If the return is due to a defect, damage, or an error on our part, we will cover the cost of return shipping.
• Customer-Requested Returns: If you are returning an item for any other reason (e.g., change of mind or incorrect purchase), you will be responsible for the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a product that is damaged, defective, or not as described, please contact us immediately. We will arrange for a full refund or replacement, including return shipping at no extra cost to you.

How to Contact Us

If you need to initiate a return, request a refund, or have any questions regarding our policy, our customer support team is here to help.

Contact Details:

• Email: contact@icemachines.shop
• Phone: +1 804-541-2011
• Address: 1901 Meadowville Technology Parkway, Chester, VA 23836

Thank you for shopping at IceMachines. We strive to make every experience with us a positive one and are here to ensure your satisfaction with your purchase!